
Customer testimonials: how to prepare your video + examples
Learn how to prepare customer testimonial videos with simple steps and examples. You’re just one click away from boosting your credibility!
What if a video could show a future customer how you can help them exceed their objectives, make a candidate want to work with your team, or make those who don’t yet know your mission understand it?
That’s exactly what a testimonial video does. Find out what it is, why you should make one, how to produce it and what it can look like when it’s made by video experts!
What if a video could convince a customer, inspire a future colleague or explain your mission to those who don’t know it yet? Find out how video testimonials make it possible.
SERVICES – TESTIMONIAL VIDEO
A testimonial video is a content format in which a person shares, face-to-face with the camera, their experience or point of view on a company, service or mission.
Often used to present a satisfied customer, video testimonials can also take other forms: a manager talking about his company’s culture, an employee sharing his daily life, or a member of an organization explaining his commitment.
When well executed, it reinforces your brand’s credibility, increases conversions and creates a human link between the brand and its audience.
A testimonial video is someone sharing their experience on camera. Whether it’s a satisfied customer, a manager, an employee or a member of your organization, this format brings the human element back to the heart of the message. Done well, it gives credibility to your brand, creates an emotional bond with your audience and transforms interest into trust.
A testimonial video is one of the most powerful tools for building trust around your offer. In a context where your audience is bombarded with marketing promises and AI-generated content, people no longer know how to distinguish what’s true from what’s false. Prospects are becoming increasingly distrustful and need a reliable source, so help them validate their decision with a testimonial video from Machiavelli Studios!
In a world saturated with AI content and marketing promises, people doubt everything they see online. An authentic video testimonial gives them human proof, earns their trust and turns doubt into a decision to trust you.
A testimonial video shows that you can be trusted. Since it’s your customer who speaks positively about you, and the viewer hears his voice, his words and sees his expressions, this type of testimonial gives him the chance to believe in the impact of your services.
An executive talking about his or her ambitions, or an employee explaining why he or she is fulfilled at your company, can help bring your corporate culture to life. This type of digital content is particularly useful for recruiting, raising awareness or strengthening your employer brand.
A video testimonial highlights how your organization is changing the world by helping you multiply your impact. When your future customers see a real person talking about their challenges and how they overcame them thanks to your company, they recognize themselves and see you as the solution.
Explore inspiring examples of video testimonials!
Here are the seven key steps to creating a professional video testimonial.
Avant de filmer, tu dois savoir à quoi servira la vidéo. Est-ce pour convaincre un client potentiel? Inspirer une recrue à joindre l'équipe? Faire rayonner ta mission?
Un objectif clair permet de poser les bonnes questions durant l'entrevue, choisir le bon ton pour le montage et créer une vidéo qui livre exactement l'impact que tu veux.
Un témoignage vidéo réussi commence par choisir la bonne histoire et la bonne personne pour mettre en avant l'entreprise. Que ce soit un client qui a vécu une transformation inspirante, un employé qui incarne tes valeurs, ou un fondateur dévoué, choisis quelqu’un qui représente bien l'émotion que tu veux transmettre.
Un témoignage vidéo réussi dépend beaucoup de l'authenticité des réponses et de la personne interviewée. La meilleure façon de l’assurer est d’être transparent en envoyant les questions d’entrevue à l’avance.
Mais attention! Il est important d’éviter de préparer les réponses trop tôt : une personne trop préparée risque de passer en mode performance et de perdre sa spontanéité.
Un beau décor professionnel et vivant peut faire toute la différence pour l’esthétique de la vidéo. Le lieu de tournage renforce l'ambiance de l'entrevue, l'image de la marque et rend la vidéo agréable à regarder.
Profite-en pour ajouter des éléments qui reflètent ta marque!
Pour un rendu soigné, professionnel, qui met ton entreprise en valeur, il te faut une vraie équipe de production vidéo. En plus de livrer une qualité audiovisuelle irréprochable, on s’occupe de toute la logistique : préparation, tournage, montage, livraison.
Pendant ce temps, tu peux te concentrer sur la bonne personne, le bon lieu de tournage et le message que tu veux transmettre!
Le montage, c’est là où le témoignage prend tout son sens. On ajuste le rythme et on garde ce qui sert ton message. Pour en faire une vidéo que tes clients veulent voir, on peut ajouter des titres, des sous-titres et une musique d’ambiance, toujours en accord avec l’émotion que tu veux transmettre.
La postproduction d’un témoignage vidéo ajoute de la clarté au message et met ton entreprise en valeur.
Une fois montée, la vidéo peut (et devrait) vivre à plusieurs endroits. Il faudra l'adapter pour ton site web, les réseaux sociaux, une campagne publicitaire ou même pour une présentation à l'interne.
Le cœur du message reste le même, mais la durée, le format et le ton sont ajustés pour maximiser l'impact sur tous les points de contact.
During a no-obligation call, we'll help you clarify your objective, choose the best format for your video and build the project's storytelling.
Pre-production allows us to prepare the logistics of the video: location, time, shots and people present at the shoot. Everything you need will be shared on Milanote.
On D-day, our team arrives with lights, camera, microphone and a good vibe! We're with you from A to Z to make sure your shoot goes smoothly.
We manage post-production in-house with our team of experienced editors. We use a collaborative platform to create a final rendering to your company's liking.
You receive a ready-to-publish video: square, vertical or horizontal format, depending on the platforms you want to publish on.
Learn how to prepare customer testimonial videos with simple steps and examples. You’re just one click away from boosting your credibility!
Video testimonials are our secret to captivating and pushing the limits of content.
Discover how to create and promote authentic customer testimonials. Here’s how to maximize the impact of your customer testimonial videos.
We met the Machiavel studio team at the South Shore Chamber of Commerce's Gala Excellence, and more than loved the video presentation of our boutique! When we needed to find a crew to shoot our new ad, we didn't hesitate to contact them. Their professionalism, creativity and attention to detail far exceeded our expectations. Working with them was a real pleasure, and we highly recommend Studio Machiavel to any company looking to produce high-quality videos.
Many thanks to the whole team for their excellent work!
Very professional production agency, efficient and always available! It adapts easily to changes. A team that listens, is caring and human. Highly recommend!
We worked with Studios Machiavel on a series of training videos for our smart lighting app, and honestly, our team is super happy with the results. The team handled everything in terms of editing like motion design and 3D animation and they totally got what we were going for. They were super easy to communicate with, always on top of things, and the final videos turned out great. Would definitely work with them again!
Louis and his team are highly professional, and their attention to detail is second to none! The video recap of our event was made with great attention to detail and talent, and it reflects all the emotions experienced during the competitions very well, in addition to being delivered within a very tight deadline. A huge thank you for everything!
We had a wonderful collaboration to create a video as part of a campaign on the path to water. Communication was quick and easy every step of the way. The team showed great flexibility and was able to adapt to our requests, making the work easier. The end result perfectly met our expectations. We highly recommend this agency for their professionalism, creativity and responsiveness!
Great experience with the team! I recommend them. They master their job, state-of-the-art equipment, and above all a good understanding of your needs.
Real experts in their field! We called on their services for a photo contract, and Louis was able to help us quickly, adapting to our schedule and providing us with a superb photo studio.
We'll be sure to recommend them to our friends and family!
A professional and efficient team! Very good service during our video capture.
We worked with Studios Machiavel on the launch of our app, Me N ü, and it was a great experience! They created a video that blended motion design and real life perfectly, making it very engaging. Even when challenges came up, they were quick to adapt and kept everything on track. Their creativity and attention to detail really helped bring Me N ü to life. The video boosted user engagement and app downloads. We recommend them absolutely!
I expected it to be interesting, I sensed the potential, but you surpassed my expectations in both photo and video and I don't say that lightly or to everyone. Great service. Professional quality. Very satisfied with Drone FPV and Matterport!
We've done several projects with Studios Machiavel including a promotional video for our 40th year in business. We wanted to have a mix of testimonials and our know-how, our history and where we were in the manufacturing of our products. We wanted testimonials, shots of the factory and our machines, and we insisted on drone footage. They understood our vision perfectly, and we're very pleased with their work!
The cost of your project will depend on a number of factors, including the number of shooting days, the complexity of the sets and the number of crew members needed to complete your project.
In general, a shoot starts at $3500 for a half-day to $5000 for a full day. Shooting time will depend on the complexity of the project.
Need more details? We invite you to share your project with us over a virtual coffee, for a precise quote!
It’s very important to know your target audience and the distribution platforms. Formats and durations vary according to each platform and the message to be conveyed. Take a look at our portfolio page to discover the different formats available to you!
For example, Instagram content is often less than a minute, while a YouTube video can be up to 15 minutes. Keep your content concise yet effective.
After clarifying your needs and budget, here’s what we do next:
Brainstorm with our video production team to discuss your project’s concept and objectives in depth.
We can’t wait to hear more about your vision, so book your call here!
Producing your next video shouldn’t disrupt your operations. That’s why our turnkey production process takes care of all your needs, from creation to broadcast, filming and editing.
With the exception of a few 30-minute meetings in your diary, we take care of everything while you concentrate on your business.
It’s a great start!
You can show us your example during a video call with our team, and we’ll be happy to help you improve your original idea to make it unique to your brand.
With 15 years of combined marketing and video experience, we help you realize your ambitions with this exclusive access to our biggest secrets.